A leading business process services organization undergoing a major divestiture from it's parent business required a unified Governance, Risk, and Compliance (GRC) platform to consolidate its Audit, Enterprise Risk, and SOX compliance functions. Historically, Audit was managed in a seperate solution, while SOX operated on a standalone solution, leaving risk visibility fragmented and reporting disjointed. As the organization established a new Enterprise Risk team, the goal was to create a single system of record capable of supporting executive oversight and board-level assurance across its evolving operations.
SureStep was engaged, in collaboration with IBM, to design and implement IBM OpenPages with modules for Audit, Enterprise Risk, and SOX. Our team conducted a detailed review of the customer’s legacy audit framework, control hierarchies, and SOX data structures to design a cohesive model that aligned with OpenPages object relationships. This included developing a unified taxonomy, integrating control testing workflows, and deploying role-based dashboards for internal audit, risk owners, and compliance officers.
Key Results and Highlights:
- ▸Consolidated three legacy GRC tools into a single IBM OpenPages environment
- ▸Reduced manual reporting and reconciliation effort by **~25%** through automation and integrated dashboards
- ▸Streamlined SOX and Enterprise Risk processes under a common control and issue management framework
- ▸Enabled near real-time visibility to the board on audit findings and risk exposure
- ▸Delivered the program on schedule within four months.
The result was a modern, enterprise-grade risk and audit ecosystem that improved transparency, consistency, and governance maturity, supporting the company’s broader transformation objectives.